Payments, Cancellations & Refunds Policy

Last updated: 08th Dec 2024

Thank you for shopping at Balloon Bazzar.
If, for any reason, you are not completely satisfied with a purchase, we invite you to review our policy on refunds and returns.

Payments & Sensitive Information

We use state-of-the-art payment gateways like PayTM, Razorpay, and others for all online payments. We do not store any payment-related information such as card numbers, UPI details, etc., on our servers to ensure the highest level of security for your transactions.

Reschedule Policy

At Balloon Bazzar, we understand that plans can change unexpectedly, and we strive to accommodate our customers’ needs to reschedule their orders. To ensure a seamless and convenient rescheduling process, we have developed the following reschedule policy.

Rescheduling Requests:
Customers can request to reschedule their orders by contacting our customer support team through email, phone, or our online platform. Rescheduling requests should be made at least 24-48 hours (depending on the product type) in advance of the original delivery time to allow for proper adjustments.

Availability and Time Slots:
Rescheduled orders are subject to availability. Our customer support team will work closely with customers to find a suitable alternative time slot based on their preferences and our availability.

Reschedule Fees:
If a rescheduling request is made at least 48 hours before the original delivery time, rescheduling is free of cost. If applicable, any reschedule fee will be communicated to the customer prior to finalizing the new arrangement.

Fair Usage Policy:
We encourage customers to use the reschedule option responsibly and only when necessary. Repeated rescheduling or misuse of the reschedule policy may result in additional fees or limitations on future rescheduling requests.

If a customer needs to cancel their order instead of rescheduling, our standard cancellation and refund policy will apply.

Communication and Confirmation:
Our customer support team will maintain open communication with customers throughout the rescheduling process, ensuring prompt responses and confirmation of the new arrangements. Customers will receive a revised order confirmation via email or WhatsApp with the updated details.

Exceptions:
In exceptional cases, such as unforeseen circumstances or force majeure events, rescheduling fees may be waived or refunded at the company’s discretion. Balloon Bazzar reserves the right to make exceptions to the reschedule policy on a case-by-case basis.

Order Cancellations & Refunds

Since we offer a variety of products, including balloons and decoration items, each product has individual cancellation and refund policies, which are mentioned on the product page.
Please read the cancellation and refund policies carefully before purchasing, as you are bound to those policies once you make a purchase.

For all cancellations and reschedules, you can contact us via:

• Email: contact@balloonbazzar.com
• WhatsApp: +91 7506992626

Returning of Goods

Since most of our products are event-related items or DIY kits, we generally do not accept returns. For any subpar products or issues with our service, you can email us at contact@balloonbazzar.com, and we will take appropriate actions as per our policies.